Overview

Dynamic IT organizations utilize xMatters to provide interactive notification and incident resolution capabilities to their mobile IT professionals. xMatters provides out of the box integrations with the ability to build business rules and subscriptions reducing false alarms, assigning workload and responsibilities and distributed group supervisor enablement. xMatters delivers:

• Increased data quality using self service profile validation and management
• Fewer false alarms by intelligently targeting subscribed and assigned users
• Increased accountability with real-time access to alerts, schedules, and historical reporting
• Ability to instantly communicate and message mobile personnel
• Guaranteed message delivery across voice over IP, traditional voice, SMS, paging, email and other text based devices

Validation and accountability

xMatters allows certain users to view and others to manage their own profile ensuring contact information is correctly entered, validated, and accurate. Each user has access to view alerts in process, prior alerts, their own schedules and may be allowed to enter temporary shift replacements when out of office. This ability to manage permissions increases the accuracy of every notification.

Accurate scheduling and assignment

Group supervisors no longer need to wait for system administrators to build alert rules and alter schedules. Supervisors have profile control, ability to view and edit team members, build simple or complex groups, assign events, assets or services to their team and build alert rules for each configuration item being managed.

Enterprise quality

System administrators have an easy to use web-based administration and development environment. Administrators determine system holidays, special schedules, coverage templates, access-levels, user interface and spoken languages, and event to personnel associations.